A key element in the way communication is used in these examples is recognition. Citizen volunteers are acknowledged for making contributions to services in the community. The acknowledgement is very small, but I think it is crucial that the person is recognized by someone or something for making the contribution.
Digital Citizen 
A key element in the way communication is used in these examples is recognition. Citizen volunteers are acknowledged for making contributions to services in the community. The acknowledgement is very small, but I think it is crucial that the person is recognized by someone or something for making the contribution.
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